Shipping & Returns
Please be very careful with inputting your address, if the parcel returns to us as undeliverable, the return postage charge will be the customer's responsibility.
RETURNS -- We hope you love your new purchase, but if for some reason it isn't meeting your expectations, we are able to fully refund the purchase price of full price unused and unworn merchandise with in 2 weeks of package delivery date.Goods must be clean, unworn, undamaged, free of odours and pet hair and in original condition.
We reserve the right to refuse refund based on inspection of return not meeting these criteria.
Sorry, sale merchandise is a final sale and non-refundable.
If a parcel is refused delivery by customer or undeliverable due to customer error, the refund will deduct the cost of postage and return postage even if initial postage was N/C to the customer.
Return postage is at customer's expense, but if you message us first, we can send a return label to you using our discounted rates. You can print the label at home and drop off at your nearest post office without waiting in line. This service is available for Canadian shipments only.
US and International Shipments -- We use Canada Post and brokerage may apply, depending on Postal Service discretion. In some cases duty will apply, and both of these expenses are the customer's responsibility and not refundable in any way by Resonance.
Please call or email in advance to confirm cross border return procedure. There is a specific way to send cross border returns that does not incur brokerage, duty and tax on returns, and we are ONLY able to accept and refund return parcels that have followed this procedure. There are just a few details to be sure of before sending, and we are happy to help arrange them.
If a parcel is refused delivery by customer, or undeliverable due to customer error, the refund will deduct the cost of initial postage, and return postage, even if initial postage was N/C to the customer.
Thank you very much for ordering with us.
23 Downie St.,
Canada N5A 1W6
519 273 6617