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Covid Note

To help you understand how we're protecting our community during this time, we’ve compiled all the information you might need in one place.

If you have questions or concerns, you can always reach us on Facebook, Instagram, by email, or by phone at 519 273 6617. 

LETTER FROM JO

June 11, 2021

Dear Resonance community;

Our showroom is open! For extended hours and access information, see our Contact Us page.

To allow for social distancing, we have a capacity of four customers at a time.

We're currently booking 30-minute browsing/shopping appointments. Use the main menu on the front page of our website to book. We will accept walk-ins as capacity allows. 

We ask that you wear a mask, sanitize your hands upon entering, and social distance while you're in the store.

It's been a tough year, but there is light at the end of the pandemic tunnel. Let’s keep taking care of each other and ourselves for just a little while longer. On the other side of this, there will be parties! And party dresses.

Sincerely,

Jo Gordon, Resonance Owner

COVID SHOPPING GUIDE

Here's what we're doing to protect our staff and customers during this time.

Staff protection

Staff wear fabric masks and sanitize their hands frequently. They maintain physical distance at all times.

Changes to return policies

Under normal circumstances, we do not allow returns on items that were on sale when they were purchased. To accommodate for pandemic measures, we have modified that policy until further notice. We allow returns on sale merchandise purchased online for exchange or store credit.

We know it's hard to shop for clothes when you can't try things on, and these policies are designed to address that problem.

The specifics of our policy changes depending on how you purchased your items.

We realize it's a bit complicated. But we ask for your participation as we adapt. 

— Returning discounted items that were shipped to you

We will accept returns on discounted items for exchange or store credit only, within 10 days of the shipping date.

It would be very helpful if you can send unsuitable items back as quickly as possible, hopefully well within the 10 day window.

— Returning discounted items you purchased in our showroom

Discounted items purchased in store, with the opportunity to try on before buying are final sales, are not exchangeable or refundable.

— Returning items picked up curbside or delivered by Resonance

Regardless of whether the items are discounted or not, please return items you don’t want for refund or exchange within three days unless other arrangements are made.

For details on shipping, see our Shipping & Returns page.