Covid Note

To help you understand how we're protecting our community during this time, we’ve compiled all the information you might need in one place.

If you have questions or concerns, you can always reach us on Facebook, Instagram, by email, or by phone at 519 273 6617. 

LETTER FROM JO

April 7, 2021

Dear Resonance community;

Due to provincial health restrictions, our showroom will be temporarily closed until at least May 6, 2021. 

We're so sad to lock our doors again, but we're incredibly grateful for our community during this challenging time. Our loyal customers and friendly neighbours have shown their support in myriad ways. It warms our hearts and keeps us going.

Though we can't welcome in-person shoppers at this time, we will continue to serve you remotely. We ship internationally and are available for enquiries made by phone, DM or email during business hours (Monday - Saturday, 10 - 5 and Sunday 12-4).

To stay in touch with new arrivals and flash sales, sign up for our newsletter. We offer sale notifications, discount codes and special gifts to subscribers first.

If you're in the Stratford area, we'd be delighted to provide masked curbside service. We continue to dress our front and back window ladies in smart styles, and we keep a rolling rack of great finds in front for outdoor browsing. 

We'd also be happy to deliver an on-approval bag to your porch for an overnight try-on session. There's no expectation of a purchase, and the on-approval system means we only charge for the items you decide to keep. You won't have to wait for a refund on items you return.

Please email or DM some screenshots to let us know what you'd like to try. Be sure to mention your size! We'll swing by later the same day with a package of pretty things.

And, to accommodate pandemic shopping habits, we've temporarily changed our return policy. Until further notice, sale merchandise is returnable for exchange, store credit and for REFUND! (For all the details, scroll down this page or see our Shipping & Returns page.)

It's been a tough year, but there is light at the end of the pandemic tunnel. Let’s keep taking care of each other and ourselves for just a little while longer. On the other side of this, there will be parties! And party dresses.

Sincerely,

Jo Gordon, Resonance Owner

COVID SHOPPING GUIDE

Here's what we're doing to protect our staff and customers during this time.

Staff protection

Staff wear fabric masks and sanitize their hands frequently. They maintain physical distance at all times.

Curbside service

Even when our showroom is closed, we continue to create uplifting new outfits for our front and back windows. We're prepared to assist customers who want to shop from the sidewalk.  

A staff member will be available during store hours to provide assistance. On request, they’ll bring out items, and will accept payment in our outer vestibule. 

If you made a purchase online and would like to pick it up, you can do so during store hours. Call, message, or knock to let us know.

Though curbside customers won’t be able to try on before purchasing, they’ll have three days — unless other arrangements are made — to return their purchase for a refund or exchange.

Changes to return policies

Under normal circumstances, we do not allow returns on items that were on sale when they were purchased. To accommodate for pandemic measures, we have changed that policy until further notice.

We know it's hard to shop for clothes when you can't try things on, and these policies are designed to address that problem.

The specifics of our policy changes depending on how you purchased your items.

We realize it's a bit complicated. But we ask for your participation as we adapt. 

— Returning discounted items that were shipped to you

We will accept returns on discounted items for refund or exchange within 10 days of the shipping date.

It would be very helpful if you can send unsuitable items back as quickly as possible, hopefully well within the 10 day window.

— Returning discounted items you purchased in our showroom

You may return discounted items you bought in our bricks-and-mortar store for exchange. Refunds won't be allowed unless the item is defective.

— Returning items picked up curbside or delivered by Resonance

Regardless of whether the items are discounted or not, please return items you don’t want for refund or exchange within three days unless other arrangements are made.

For details on shipping, see our Shipping & Returns page.