The Covid-19 pandemic has been devastating for Canadians, and for our local community. To help you understand how we are protecting our community during this time, we’ve compiled all the information you might need in one place. 

If you have questions or concerns, you can always reach us on Facebook, Instagram, by email at info@resonancefashion.ca, or by phone at 519 273 6617.

LETTER FROM JO

Jan. 14, 2021

Dear Resonance community;

Well, looks like we're on lockdown again until at least Feb. 10.

We're still available for customer service by email, direct message on Facebook and Instagram, and the phone (519-273-6617).

As well, you can pick up orders made online or on the phone during business hours (Monday - Saturday, 10am - 4pm). Local delivery is also available.

TEMPORARY RETURN POLICY 

Our usual return policy does not allow you to return sale merchandise. But we realize it's pretty much impossible to buy clothes you haven't tried on!

So, to accommodate pandemic shopping habits, we've temporarily changed our policy. Until further notice, sale merchandise is returnable for exchange, store credit and for REFUND!

For more details on our return policy, see our Shipping & Returns page.

We hope this makes it a little easier to shop wisely, even during a pandemic.

Sincerely,

Jo Gordon

 

LETTER FROM JO

Dec. 24, 2020

Dear Resonance community; 

Due to provincial public health restrictions, our Stratford showroom will be closed until at least Jan. 23, 2021. 

We're sorry we can't welcome you in our store, but we're still we're still available to provide customer service from a distance. 

We are available for curbside pickup and customer inquires during business hours: Monday - Saturday, 10am - 4pm. 

We've developed a new shipping area and social media space, and are working hard to make our store accessible through the lens of a camera. Follow us on Facebook or Instagram for early peeks at new arrivals, plus fashion tips and inspiration.

Better yet, Sign up for our newsletter to be the first to know about new markdowns and special events. We offer sale notifications, discount codes and special gifts to subscribers first!

Don't worry, friends. Some day soon we'll be buying party clothes again. In the meantime, we wish you a season of health, comfort and jersey fabrics. 

Sincerely,

Jo Gordon

 

LETTER FROM JO

May 15, 2020

Dear Resonance community;

As Ontario’s non-essential retailers reopen on May 19 following a two-month shutdown, Resonance is cautiously excited to be serving bricks-and-mortar customers again, albeit in modified ways. 

I am committed to the safety and health of Resonance staff and customers, and I continue to monitor the changing landscape so I can be sure to make informed decisions.

Everything I’m doing is with input from the Resonance community of employees, customers, partners and suppliers. Let’s keep taking care of each other and ourselves.

Sincerely,

Jo Gordon

COVID SHOPPING GUIDE

Here's what we're doing to protect our staff and customers during this time.

Staff protection

Staff wear fabric masks and sanitize their hands frequently. They maintain physical distance at all times.

Curbside service

If you made a purchase online and would like to pick it up, you can do so during store hours (Monday - Saturday, 10 - 4). Call, message, or knock to let us know.

Even when our showroom is closed, we continue to create uplifting new outfits for our front and back windows. We're prepared to assist customers who want to shop from the sidewalk.  

A staff member will be available to provide assistance. On request, they’ll bring out items, and will accept payment in our outer vestibule. 

Though curbside customers won’t be able to try on before purchasing, they’ll have three days — unless other arrangements are made — to return their purchase for a refund or exchange. 

Changes to return policies

To adapt to changing consumer needs and shopping habits, we have temporarily changed our policies around returns.

— Returning discounted items purchased online

Under normal circumstances, we do not allow returns on items that were on sale when they were purchased, but to accommodate for pandemic measures, we have changed that policy until further notice.

We will accept returns on discounted items for refund or exchange within 10 days of the shipping date. This policy will be in place until further notice.

It would be very helpful if you can send unsuitable items back as quickly as possible, hopefully well within the 10 day window. 

— In-store purchases 

You may return discounted items you bought in our bricks-and-mortar store for exchange. Refunds won't be allowed unless the item is defective. 

— Curbside purchases

We request that you try on your purchases at home and return those you don’t want for refund or exchange within three days, unless other arrangements are made.